IT Support Specialist

6 Courses · 120 Lessons
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📖 C1 Introduction to Computers and Operating Systems 4 Modules · 20 Lessons
▶ M1 Computer Hardware Fundamentals 5
1L1 Computer Ka Anatomy→ 2L2 InputOutput Devices→ 3L3 Inside a Desktop vs Laptop→ 4L4 Basic Assembly aur Connections→ 5L5 Module Review→
▶ M2 Software and Application Basics 5
1L1 Software Kya Hai→ 2L2 Application Types→ 3L3 Software Installation aur Updates→ 4L4 File Management Essentials→ 5L5 Module Review→
▶ M3 Operating System Fundamentals 5
1L1 Operating System Ka Role→ 2L2 Windows OS Navigation→ 3L3 User Accounts aur Permissions→ 4L4 OS Updates aur Maintenance→ 5L5 Module Review→
▶ M4 System Setup and Configuration 5
1L1 Fresh System Setup→ 2L2 Display aur Personalization→ 3L3 Device Drivers aur Printers→ 4L4 Network aur Email Initial Setup→ 5L5 Module Review→
📖 C2 Introduction to Networking 4 Modules · 20 Lessons
▶ M1 Networking Basics and Terminology 5
1L1 Network Kya Hai→ 2L2 Network Topologies→ 3L3 IP Addressing Basics→ 4L4 DNS aur Internet Basics→ 5L5 Module Review→
▶ M2 TCPIP and the OSI Model 5
1L1 OSI Model Overview→ 2L2 TCPIP Model→ 3L3 Common Network Protocols→ 4L4 Ports aur Services→ 5L5 Module Review→
▶ M3 Network Devices and Infrastructure 5
1L1 Network Devices→ 2L2 Cabling aur Wireless→ 3L3 Home aur Small Office Network Setup→ 4L4 Cloud aur Remote Access→ 5L5 Module Review→
▶ M4 Network Troubleshooting Basics 5
1L1 Troubleshooting Methodology→ 2L2 Command Line Network Tools→ 3L3 Common Network Problems→ 4L4 WiFi Troubleshooting→ 5L5 Module Review→
📖 C3 Introduction to Software Hardware and Data Backup 4 Modules · 20 Lessons
▶ M1 Software Installation and Management 5
1L1 Software Deployment Methods→ 2L2 Software Configuration aur Licensing→ 3L3 Software Troubleshooting→ 4L4 Software Removal aur Cleanup→ 5L5 Module Review→
▶ M2 Hardware Components and Maintenance 5
1L1 Hardware Diagnostics→ 2L2 RAM aur Storage Upgrades→ 3L3 Preventive Maintenance→ 4L4 Peripheral Troubleshooting→ 5L5 Module Review→
▶ M3 Data Backup Strategies 5
1L1 Backup Kyon Zaroori Hai→ 2L2 Backup Types→ 3L3 Windows Backup Tools→ 4L4 Backup Best Practices→ 5L5 Module Review→
▶ M4 Cloud Storage and Recovery Solutions 5
1L1 Cloud Storage Overview→ 2L2 OneDrive Setup aur Usage→ 3L3 Cloud Disaster Recovery→ 4L4 Enterprise Cloud Backup→ 5L5 Module Review→
📖 C4 Introduction to Cybersecurity and Privacy 4 Modules · 20 Lessons
▶ M1 Cybersecurity Fundamentals 5
1L1 Cybersecurity Ka Introduction→ 2L2 Common Cyber Threats→ 3L3 Basic Security Practices→ 4L4 Endpoint Security Basics→ 5L5 Module Review→
▶ M2 Password Management and Authentication 5
1L1 Password Security→ 2L2 MultiFactor Authentication→ 3L3 Windows Authentication Methods→ 4L4 Credential Management for IT Support→ 5L5 Module Review→
▶ M3 VPNs and Secure Communications 5
1L1 VPN Fundamentals→ 2L2 VPN Setup aur Configuration→ 3L3 Encryption Basics→ 4L4 Secure Communication Tools→ 5L5 Module Review→
▶ M4 Privacy and Data Protection 5
1L1 Data Privacy Basics→ 2L2 Privacy Regulations Overview→ 3L3 Data Classification aur Handling→ 4L4 IT Support Privacy Responsibilities→ 5L5 Module Review→
📖 C5 Microsoft 365 Ecosystem 4 Modules · 20 Lessons
▶ M1 Microsoft 365 Overview and Setup 5
1L1 Microsoft 365 Introduction→ 2L2 Account aur Tenant Setup→ 3L3 Office App Installation→ 4L4 OneDrive aur Outlook Setup→ 5L5 Module Review→
▶ M2 Productivity Tools Word Excel PowerPoint 5
1L1 Microsoft Word Essentials→ 2L2 Microsoft Excel Fundamentals→ 3L3 Microsoft PowerPoint Basics→ 4L4 CrossApp Integration→ 5L5 Module Review→
▶ M3 Collaboration with Teams and SharePoint 5
1L1 Microsoft Teams Overview→ 2L2 Teams Meetings aur Calls→ 3L3 SharePoint Basics→ 4L4 Teams SharePoint IT Support→ 5L5 Module Review→
▶ M4 IT System Management with Microsoft 365 5
1L1 M365 Admin Center Deep Dive→ 2L2 Device Management Basics→ 3L3 Security aur Compliance Tools→ 4L4 Reporting aur Monitoring→ 5L5 Module Review→
📖 C6 Technical Diagnostics and Troubleshooting 4 Modules · 20 Lessons
▶ M1 Systematic Troubleshooting Methodology 5
1L1 Troubleshooting Approach→ 2L2 Information Gathering Techniques→ 3L3 Root Cause Analysis→ 4L4 Documentation aur Knowledge Base→ 5L5 Module Review→
▶ M2 Diagnosing Common IT Issues 5
1L1 Boot aur Startup Issues→ 2L2 Performance Issues→ 3L3 Connectivity Issues→ 4L4 Application aur Print Issues→ 5L5 Module Review→
▶ M3 AIAssisted IT Support 5
1L1 AI in IT Support→ 2L2 Microsoft Copilot for IT→ 3L3 Automation with Power Automate→ 4L4 AI Ethics aur Limitations→ 5L5 Module Review→
▶ M4 Capstone IT Support Simulation 5
1L1 Capstone Introduction→ 2L2 Ticket Handling Simulation→ 3L3 Escalation aur Communication→ 4L4 Review aur Career Path→ 5L5 Module Review→