IT Support Specialist

6 Courses · 198 Lessons
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C1 Introduction to Computers and Operating Systems 28 lessons

M1 Computer Hardware Fundamentals 7
1Computer Ka Anatomy▸ 2InputOutput Devices▸ 3Inside a Desktop vs Laptop▸ 4Basic Assembly aur Connections▸ 5Module Review▸ 6T Final Module Assessment▸ 7T1 Mid Module Quiz▸
M2 Software and Application Basics 7
1Software Kya Hai▸ 2Application Types▸ 3Software Installation aur Updates▸ 4File Management Essentials▸ 5Module Review▸ 6T Final Module Assessment▸ 7T1 Mid Module Quiz▸
M3 Operating System Fundamentals 7
1Operating System Ka Role▸ 2Windows OS Navigation▸ 3User Accounts aur Permissions▸ 4OS Updates aur Maintenance▸ 5Module Review▸ 6T Final Module Assessment▸ 7T1 Mid Module Quiz▸
M4 System Setup and Configuration 7
1Fresh System Setup▸ 2Display aur Personalization▸ 3Device Drivers aur Printers▸ 4Network aur Email Initial Setup▸ 5Module Review▸ 6T Final Module Assessment▸ 7T1 Mid Module Quiz▸

C2 Introduction to Networking 28 lessons

M1 Networking Basics and Terminology 7
1Network Kya Hai▸ 2Network Topologies▸ 3IP Addressing Basics▸ 4DNS aur Internet Basics▸ 5Module Review▸ 6T Final Module Assessment▸ 7T1 Mid Module Quiz▸
M2 TCPIP and the OSI Model 7
1OSI Model Overview▸ 2TCPIP Model▸ 3Common Network Protocols▸ 4Ports aur Services▸ 5Module Review▸ 6T Final Module Assessment▸ 7T1 Mid Module Quiz▸
M3 Network Devices and Infrastructure 7
1Network Devices▸ 2Cabling aur Wireless▸ 3Home aur Small Office Network Setup▸ 4Cloud aur Remote Access▸ 5Module Review▸ 6T Final Module Assessment▸ 7T1 Mid Module Quiz▸
M4 Network Troubleshooting Basics 7
1Troubleshooting Methodology▸ 2Command Line Network Tools▸ 3Common Network Problems▸ 4WiFi Troubleshooting▸ 5Module Review▸ 6T Final Module Assessment▸ 7T1 Mid Module Quiz▸

C3 Introduction to Software Hardware and Data Backup 28 lessons

M1 Software Installation and Management 7
1Software Deployment Methods▸ 2Software Configuration aur Licensing▸ 3Software Troubleshooting▸ 4Software Removal aur Cleanup▸ 5Module Review▸ 6T Final Module Assessment▸ 7T1 Mid Module Quiz▸
M2 Hardware Components and Maintenance 7
1Hardware Diagnostics▸ 2RAM aur Storage Upgrades▸ 3Preventive Maintenance▸ 4Peripheral Troubleshooting▸ 5Module Review▸ 6T Final Module Assessment▸ 7T1 Mid Module Quiz▸
M3 Data Backup Strategies 7
1Backup Kyon Zaroori Hai▸ 2Backup Types▸ 3Windows Backup Tools▸ 4Backup Best Practices▸ 5Module Review▸ 6T Final Module Assessment▸ 7T1 Mid Module Quiz▸
M4 Cloud Storage and Recovery Solutions 7
1Cloud Storage Overview▸ 2OneDrive Setup aur Usage▸ 3Cloud Disaster Recovery▸ 4Enterprise Cloud Backup▸ 5Module Review▸ 6T Final Module Assessment▸ 7T1 Mid Module Quiz▸

C4 Introduction to Cybersecurity and Privacy 28 lessons

M1 Cybersecurity Fundamentals 7
1Cybersecurity Ka Introduction▸ 2Common Cyber Threats▸ 3Basic Security Practices▸ 4Endpoint Security Basics▸ 5Module Review▸ 6T Final Module Assessment▸ 7T1 Mid Module Quiz▸
M2 Password Management and Authentication 7
1Password Security▸ 2MultiFactor Authentication▸ 3Windows Authentication Methods▸ 4Credential Management for IT Support▸ 5Module Review▸ 6T Final Module Assessment▸ 7T1 Mid Module Quiz▸
M3 VPNs and Secure Communications 7
1VPN Fundamentals▸ 2VPN Setup aur Configuration▸ 3Encryption Basics▸ 4Secure Communication Tools▸ 5Module Review▸ 6T Final Module Assessment▸ 7T1 Mid Module Quiz▸
M4 Privacy and Data Protection 7
1Data Privacy Basics▸ 2Privacy Regulations Overview▸ 3Data Classification aur Handling▸ 4IT Support Privacy Responsibilities▸ 5Module Review▸ 6T Final Module Assessment▸ 7T1 Mid Module Quiz▸

C5 Microsoft 365 Ecosystem 28 lessons

M1 Microsoft 365 Overview and Setup 7
1Microsoft 365 Introduction▸ 2Account aur Tenant Setup▸ 3Office App Installation▸ 4OneDrive aur Outlook Setup▸ 5Module Review▸ 6T Final Module Assessment▸ 7T1 Mid Module Quiz▸
M2 Productivity Tools Word Excel PowerPoint 7
1Microsoft Word Essentials▸ 2Microsoft Excel Fundamentals▸ 3Microsoft PowerPoint Basics▸ 4CrossApp Integration▸ 5Module Review▸ 6T Final Module Assessment▸ 7T1 Mid Module Quiz▸
M3 Collaboration with Teams and SharePoint 7
1Microsoft Teams Overview▸ 2Teams Meetings aur Calls▸ 3SharePoint Basics▸ 4Teams SharePoint IT Support▸ 5Module Review▸ 6T Final Module Assessment▸ 7T1 Mid Module Quiz▸
M4 IT System Management with Microsoft 365 7
1M365 Admin Center Deep Dive▸ 2Device Management Basics▸ 3Security aur Compliance Tools▸ 4Reporting aur Monitoring▸ 5Module Review▸ 6T Final Module Assessment▸ 7T1 Mid Module Quiz▸

C6 Technical Diagnostics and Troubleshooting 28 lessons

M1 Systematic Troubleshooting Methodology 7
1Troubleshooting Approach▸ 2Information Gathering Techniques▸ 3Root Cause Analysis▸ 4Documentation aur Knowledge Base▸ 5Module Review▸ 6T Final Module Assessment▸ 7T1 Mid Module Quiz▸
M2 Diagnosing Common IT Issues 7
1Boot aur Startup Issues▸ 2Performance Issues▸ 3Connectivity Issues▸ 4Application aur Print Issues▸ 5Module Review▸ 6T Final Module Assessment▸ 7T1 Mid Module Quiz▸
M3 AIAssisted IT Support 7
1AI in IT Support▸ 2Microsoft Copilot for IT▸ 3Automation with Power Automate▸ 4AI Ethics aur Limitations▸ 5Module Review▸ 6T Final Module Assessment▸ 7T1 Mid Module Quiz▸
M4 Capstone IT Support Simulation 7
1Capstone Introduction▸ 2Ticket Handling Simulation▸ 3Escalation aur Communication▸ 4Review aur Career Path▸ 5Module Review▸ 6T Final Module Assessment▸ 7T1 Mid Module Quiz▸