Skill Topic · Cinematic

📞 Topic 01: Customer Service Fundamentals — Pehli Mulaqaat!

Overview

📞 Topic 01: Customer Service Fundamentals — Pehli Mulaqaat! — Quick Facts

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Statistic: Source

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86% customers zyada pay karte hain achi service ke liye!: PwC 2023

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1 unhappy customer 9-15 logon ko batata hai!: White House Consumer Affairs

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New customer acquire karna 5-7x zyada costly hai retain se!: Bain & Company

Topic 1

P21: Customer Service & Support — Customer Ko Khush Karo!

📚 Aliens School — Skill Library (HIEN Edition) "A customer is the most important visitor on…

Topic 2

📌 Is Topic Me Kya Hai?

💡 ` ┌─────────────────────────────────────────────────┐ │ TOPIC 01: CUSTOMER SERVICE…

Topic 3

🤔 Customer Service Kya Hai?

🎯 ` DEFINITION: ══════════ Customer Service = Woh HELP aur SUPPORT jo tum apne customers ko…

Topic 4

📊 Customer Service Kyon Zaroori Hai?

⭐ BUSINESS IMPACT — NUMBERS DON'T LIE: ═════════════════════════════════════ |…

Topic 5

👍 Good vs Bad Customer Service

🔑 SPOT THE DIFFERENCE: ═══════════════════ | Situation | ❌ Bad Service | ✅ Good Service…

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🏢 Customer Service Roles

✨ ` CUSTOMER SERVICE CAREER PATH: ═════════════════════════════ ENTRY LEVEL: → Customer…

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🏛️ 7 Core Principles

🌟 ` THE 7 PILLARS OF GREAT SERVICE: ═══════════════════════════════ 1. EMPATHY — Feel what…

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📱 Customer Service Channels

🚀 WHERE CUSTOMERS REACH YOU: ═════════════════════════ | Channel | Speed | When Best…

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⚡ Customer Service KPIs

📚 HOW TO MEASURE SERVICE QUALITY: ══════════════════════════════ | KPI | What It…

Topic 10

🌟 World-Class Service Examples

💡 ` COMPANIES KNOWN FOR AMAZING SERVICE: ═══════════════════════════════════ 🏨 TAJ HOTELS…

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🔑 KEY POINTS — Top 10 Takeaways!

🎯 ` ┌─────────────────────────────────────────────────┐ │ 🔑 KEY POINTS: │ │ │ │ 1. Customer…

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💪 Exercises

⭐ Exercise 1: Good vs Bad Identification ` Last 3 customer service experiences yaad karo: |…

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🗺️ Navigation

🔑 | Previous | Current | Next | |:---------|:-------:|-----:| | ⬅️ Course Index | 01:…

Comparison

👍 Good vs Bad Customer Service

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Customer calls with issue: "That's not…

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Product defective: "Read the warranty…

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Long wait time: (No acknowledgment!)

Quick Quiz

Quiz — Question 1

📞 Topic 01: Customer Service Fundamentals — Pehli Mulaqaat! ka '86% customers zyada pay karte hain achi service ke…

Complete! 🎉

📞 Topic 01: Customer Service Fundamentals — Pehli Mulaqaat! Complete!

Aliens School · HIEN · Cinematic Knowledge

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