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Skill Topic ยท Cinematic

๐Ÿ’ป Topic 12: CRM Tools & Technology โ€” Customer Data Ka Power!

Overview
๐ŸŒŸ

๐Ÿ’ป Topic 12: CRM Tools & Technology โ€” Customer Data Ka Power! โ€” Quick Facts

๐Ÿ“Œ

Tool: Best For

๐ŸŽฏ

Salesforce: Enterprise/large teams!

โšก

Zendesk: Customer support!

๐Ÿ”‘

Freshdesk: Small-medium business!

Topic 1
๐Ÿ“ฅ โš™๏ธ ๐Ÿ”ฌ ๐Ÿ’ก

P21: Customer Service & Support โ€” Customer Ko Khush Karo!

๐Ÿ“Š Aliens School โ€” Skill Library (HIEN Edition) "CRM is not a software โ€” it's a strategy forโ€ฆ
Topic 2
๐Ÿ’พ

๐Ÿ“Œ Is Topic Me Kya Hai?

๐Ÿ’พ ` โ”Œโ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ” โ”‚ TOPIC 12: CRM TOOLS & TECHNOLOGY!โ€ฆ
Topic 3
๐Ÿ“ฅ ๐Ÿ“ฅ ๐Ÿง  ๐Ÿ”ฌ ๐Ÿ’ก ๐ŸŽฏ

๐Ÿ’ก What is CRM?

๐Ÿ—„๏ธ ` CRM = CUSTOMER RELATIONSHIP MANAGEMENT: โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ• CRM isโ€ฆ
Topic 4
๐Ÿ“ˆ

๐Ÿ† Top CRM Tools Compared

๐Ÿ“ˆ | Tool | Best For | Price | Ease | Features |โ€ฆ
Topic 5
๐Ÿ“ฅ ๐Ÿ“ฅ ๐Ÿง  ๐Ÿ”ฌ ๐Ÿ’ก ๐ŸŽฏ

๐ŸŽซ Ticket Management

๐Ÿ” ` TICKETING SYSTEM BASICS: โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ• What is a ticket? โ†’ Digital record ofโ€ฆ
Topic 6
๐Ÿ“‰ ๐Ÿ“Š ๐Ÿ”ฌ

๐Ÿ“š Knowledge Base

๐Ÿ“‰ ` KNOWLEDGE BASE = SELF-SERVICE GOLD: โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ• What: Library ofโ€ฆ
Topic 7
๐Ÿ“ฅ โš™๏ธ ๐Ÿ”ฌ ๐Ÿ’ก

๐Ÿ“Š Reporting & Analytics

๐Ÿงฎ ` KEY REPORTS FOR SUPPORT TEAMS: โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ• 1. TICKET VOLUME REPORT: โ†’โ€ฆ
Topic 8
๐ŸŒ

๐Ÿค– CRM Automation

๐ŸŒ ` AUTOMATE THE BORING STUFF: โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ•โ• 1. AUTO-ROUTING: โ†’ Keywords inโ€ฆ
Topic 9
๐Ÿ“ฅ ๐Ÿ“ฅ ๐Ÿง  ๐Ÿ”ฌ ๐Ÿ’ก ๐ŸŽฏ

๐Ÿ”‘ KEY POINTS โ€” Top 10 Takeaways!

๐Ÿ“Š ` โ”Œโ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ”€โ” โ”‚ ๐Ÿ”‘ KEY POINTS: โ”‚ โ”‚ โ”‚ โ”‚ 1. CRM =โ€ฆ
Topic 10
๐Ÿ“ฅ โš™๏ธ ๐Ÿ”ฌ ๐Ÿ’ก

๐Ÿ’ช Exercises

๐Ÿ’พ Exercise 1: CRM Selection ` Your company details: โ†’ 15 support agents! โ†’ Budget:โ€ฆ
Topic 11
๐Ÿ”’

๐Ÿ—บ๏ธ Navigation

๐Ÿ—„๏ธ | Previous | Current | Next | |:---------|:-------:|-----:| | โฌ…๏ธ 11: Feedback & Surveys |โ€ฆ
Quick Quiz
๐Ÿง  QUIZ TIME

Quiz โ€” Question 1

๐Ÿ’ป Topic 12: CRM Tools & Technology โ€” Customer Data Ka Power! ka 'Salesforce' kya hai?

Complete! ๐ŸŽ‰
COMPLETE

๐Ÿ’ป Topic 12: CRM Tools & Technology โ€” Customer Data Ka Power! Complete!

Aliens School ยท HIEN ยท Cinematic Knowledge

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