Skill Topic · Cinematic

🎨 Topic 13: Customer Experience (CX) Design — Yaadgaar Experience Banao!

Overview

🎨 Topic 13: Customer Experience (CX) Design — Yaadgaar Experience Banao! — Quick Facts

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Touchpoints: Emotions

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Aware: Google ad,

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Instagram: options

Topic 1

P21: Customer Service & Support — Customer Ko Khush Karo!

🎨 Aliens School — Skill Library (HIEN Edition) "People will forget what you said, people…

Topic 2

📌 Is Topic Me Kya Hai?

✏️ ` ┌─────────────────────────────────────────────────┐ │ TOPIC 13: CUSTOMER EXPERIENCE…

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🤔 CX vs Customer Service

🖌️ ` UNDERSTAND THE DIFFERENCE: ═════════════════════════ Customer SERVICE = one…

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🗺️ Customer Journey Mapping

📐 ` WHAT IS A JOURNEY MAP? ═════════════════════ Visual representation of EVERY step a…

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⭐ Moments of Truth (MOT)

🖼️ ` MOMENTS THAT DEFINE YOUR BRAND: ══════════════════════════════ Jan Carlzon (SAS…

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📍 Touchpoint Optimization

💡 ` WHAT IS A TOUCHPOINT? ════════════════════ Any point where customer interacts with your…

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📊 CX Metrics

🌈 ` MEASURING CX SUCCESS: ════════════════════ EXPERIENCE METRICS: → NPS (Net Promoter…

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🧠 Service Design Thinking

✨ ` SERVICE DESIGN = DESIGNING EXPERIENCES: ═════════════════════════════════════ 5…

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🔑 KEY POINTS — Top 10 Takeaways!

🎨 ` ┌─────────────────────────────────────────────────┐ │ 🔑 KEY POINTS: │ │ │ │ 1. CX =…

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💪 Exercises

✏️ Exercise 1: Journey Map ` Create a customer journey map for ordering food from Zomato:…

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🗺️ Navigation

🖌️ | Previous | Current | Next | |:---------|:-------:|-----:| | ⬅️ 12: CRM Tools | 13: CX…

Quick Quiz

Quiz — Question 1

🎨 Topic 13: Customer Experience (CX) Design — Yaadgaar Experience Banao! ka '───────' kya hai?

Complete! 🎉

🎨 Topic 13: Customer Experience (CX) Design — Yaadgaar Experience Banao! Complete!

Aliens School · HIEN · Cinematic Knowledge

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